Frequently Asked Questions
The answers you've been looking for, all here.
Every project starts with a question, and we are here to listen to them all.
In this section you will find the most frequent answers that we are asked, collected to guide you with clarity, inspire you with awareness and help you make the right choice.
Products and production
Selected materials, Italian design, tailor-made technology.
All our products are born from a deep knowledge of the sector, gained over years of experience between Italy and Switzerland.
Every solution we offer: mosquito nets, pergolas, awnings, glass windows is the result of a careful choice of materials, functional innovation and timeless aesthetics.
In this section you will find answers to the most frequently asked questions about the features, technical differences and construction quality of our systems.
Are your products really Made in Italy?
Yes, all our products – from mosquito nets to pergolas, through awnings – are designed and manufactured in Italy. This allows us to offer not only a refined design, but also cutting-edge materials and construction techniques.
What is the difference between pleated and fixed mosquito nets?
The main difference between pleated and fixed mosquito nets lies in the structure, functionality and method of use .
- They are retractable mosquito nets, equipped with a pleated net that folds on itself like an accordion. This system allows for great flexibility : they open and close easily, even several times a day, making them ideal for French windows, balconies and frequent passages . They are elegant, space-saving and do not require spring winders, which makes them safer and more durable over time .
- As the name suggests, these mosquito nets have a rigid and permanent structure. They are designed to be installed in windows or openings that do not require frequent passage . They offer excellent constant protection from insects, but they do not open or move , so they are not suitable for transit areas.
In summary:
- pleated offer movement, practicality and versatility .
- fixed are perfect for static areas .
Do you offer customized solutions?
Yes, each installation is custom made, taking into account the actual dimensions and specific needs of your home.
Are your products weatherproof and suitable for the Swiss climate?
Of course. The materials used are designed to withstand temperature changes, wind, rain and sun. We carry out each installation by evaluating the exposure of the building and recommending the most suitable solution.
Do you also offer indoor curtains or just outdoor curtains?
Yes, in addition to pergolas, awnings and mosquito nets, we also offer interior solutions such as pleated, filtering, blackout and skylight blinds (also compatible with Velux systems).
Service and installation
A tailor-made service, from the first contact to the last detail.
We believe that a great product is not enough: you also need an impeccable installation, performed by expert hands who know every technical detail. From the initial consultation to the final assembly, our entire process is designed to guarantee you comfort, speed and safety.
Here we answer questions about times, methods and advantages of our complete turnkey service.
Who does the assembly?
The assembly is carried out by our internal team, trained directly according to our standards. This allows us to guarantee precision, cleanliness and reliability in every installation.
How long does it take for a product to be installed after ordering?
Times may vary depending on the product and season. On average, installation takes 2–3 weeks after order confirmation.
Variable timing based on project size.
Is there a need for masonry work or structural modifications?
In most cases, no. Our solutions are designed to integrate perfectly with existing buildings with minimal and minimally invasive interventions.
Do you also provide assistance for replacements or maintenance?
Absolutely yes. We offer continuous assistance service, even years after installation.
Based on the urgency, our assistance is active 24/7 to offer real and concrete support.
Do you offer a free consultation before purchasing?
Yes, the initial consultation is always free and without obligation. Our goal is to help you find the most suitable solution, not simply sell a product.
Guarantees, orders and payments
Transparency, reliability and flexibility: our commitment to every customer.
Buying a product for your home is an important choice. This is why we offer clear guarantees, flexible payment options and maximum availability to schedule orders and installations according to your times.
In this section you will find everything you need to know to buy with serenity and awareness.
Are your products guaranteed?
Yes, we offer up to 5 years warranty on all our products.
This covers manufacturing defects, malfunctions and issues related to the quality of materials.
Is it possible to pay in multiple installments?
Yes, we also offer installment payment solutions. Contact us to evaluate together the most convenient formula for you.
Can I see the products live before purchasing?
Yes, we have a showroom in Switzerland where you can touch the quality of the materials, see the solutions live and speak with one of our experts.
Can I order a product and install it later?
Absolutely. We can schedule installation weeks or months ahead, depending on your needs.
Assistance in Switzerland
Always close, wherever you are.
Being present throughout Switzerland means we can truly guarantee a fast, reliable and long-lasting service. We speak your language, we know the local regulations and we know how important it is to be able to count on someone even after installation.
This section collects the most common questions about our after-sales service and local technical assistance.
Do you operate throughout Switzerland?
Yes, we are active throughout Switzerland, with a focus on the Italian and German-speaking regions. Our installers are present throughout the country.
Do you also speak German?
Yes, our team is bilingual and able to serve Italian and Swiss German clients with equal precision.
Do you also offer after-sales services in Switzerland?
Sure. Our team is on site to ensure continuous support, post-installation checks and rapid interventions if needed.
Customer Experience
Your satisfaction is our best result.
We accompany each client on a clear, guided and personalized journey. From the initial choice to the final testing, our goal is to make you feel listened to, respected and supported.
In this section we answer the most common doubts about the relationship with us: trust, listening and quality of service are the basis of everything.
How can I be sure of the quality of the product before purchasing?
In addition to the showroom visit, you can count on hundreds of authentic reviews left by our customers: you can find them on Google, Facebook, on our official website and even in the form of video reviews on our social channels. Their real experiences tell the quality of our work.
In addition, all the products we use are patented and certified, with specific tests on resistance, durability and performance.
Our assistance is always available to answer any questions and help you choose the solution that best suits your needs, in a transparent and pressure-free way.
What if I need changes or adjustments after installation?
If necessary, we also take care of post-installation interventions, at no additional cost in the first few weeks.
Our goal is for every customer to be fully satisfied.
What happens if a product gets damaged over time?
Our warranty covers manufacturing defects. In addition, you can always count on a fast and efficient spare parts and repair service.
Open questions
Every house is different, every request has its value.
Some questions require a personalized answer or depend on specific choices. In this section we collect the most particular doubts or curiosities that are often asked, even if there is no universal answer.
If you have a particular need or can't find what you're looking for, write to us : we'll find the solution together.
Is it possible to purchase your products without installation (supply only)?
Yes, if you are our customer, you have the possibility to purchase the products and proceed with the installation independently. Each item is accompanied by detailed instructions, and our team is always available to offer you remote assistance , ready to clarify any doubts or guide you step by step.
If you encounter any difficulties during installation, no problem: upon request, one of our specialized consultants can intervene directly to help you and complete the assembly. This type of support has an additional cost , which will be communicated to you in a clear and transparent way.
Do you also offer solutions for commercial activities or just for private homes?
If you are a retailer, an installer, a designer or a company operating in the sector, we have developed a section entirely dedicated to our B2B partners, designed to offer you concrete tools and help you grow in the market.
Collaborating with us means access to:
- Favorable purchasing conditions, designed to guarantee competitive margins;
- A range of certified, patented and tested products, made with high quality materials and compliant with European regulations;
- Detailed installation kits, technical sheets, renderings and promotional material to best present the products to your customers;
- Personalized technical and commercial support, even during the estimate and design phase;
- Continuous training, both on the installation of our systems and on communication and sales, to help you differentiate yourself in the market;
- Access to dedicated marketing services, visibility through our channels and shared campaigns.
Our goal is to build solid and long-lasting partnerships, providing you with all the tools to work independently, but with the support of a reliable brand behind you. If you want to become our reseller or business partner, contact us: we will be happy to meet you and build new opportunities together.
Do you have a downloadable catalog or online brochure?
Yes, of course! We have a complete and always updated catalog that you can download at any time. Just go to the “Services” section of the site and click on “Download” to access brochures, technical sheets and information materials on all our products.
Or click directly HERE.
You will find useful information to guide you in your choice, learn more about the technical characteristics and let yourself be inspired by the solutions best suited to your space.
Is it also possible to customize the motorization or home automation of the products?
Yes, absolutely. Almost all of our products are available in both manual and motorized versions, including mosquito nets , and in many cases it is also possible to integrate advanced home automation systems.
Some items are already born with basic technological functions, while others offer more advanced versions , designed for those who want maximum comfort and control, even remotely.
Our team will help you find the most suitable solution, also based on the existing home automation system or the desired level of automation.
Contact us
Do you need information, do you want to request a personalized quote or make an appointment in our showroom?
We are at your disposal. Our team is ready to listen to your needs and recommend the best solution, whether it is a residential, commercial or custom project.
Fill out the form, call us or write to us: we will respond as soon as possible.
System Sun Morello
Passion, competence and quality at your service.